Returns / Exchanges
SOS Charge will happily assist with a return or exchange of any of our products purchased at full price from our online store within 30 days of the original receipt. The product that is being returned or exchanged must still be in the original packaging and with the original receipt of purchase. In addition, the product must be new / unused. SOS Charge will not exchange any product that is not accompanied with the original proof of purchase.
As internet shopping is not the same as conventional shopping, at SOS Charge postage for returns / exchanges must be pre-paid, and pre-paid only, because this is a cost that we incur. When you send your return / exchange product back to SOS Charge please ensure to follow these steps:
- Please make a note if you want your item returned or if your item is to be exchanged. If you are exchanging an item, please indicate what new item you would like. If exchanging the item, you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference.
- Seal your items (in their original condition and including the original proof of purchase) with an Australia Post Express Satchel (if applicable for exchange items) and then e-mail at firstname.lastname@example.org in order to get mailing address details.
- Once you have obtained the mailing address, please put the address on your package and remember to keep a copy of the Express satchel’s tracking number for your records.
- Drop the satchel off at the post office and SOS Charge will complete everything else.
SOS Charge is not responsible for packages not received and therefore, we suggest you use a carrier that provides a tracking number and that you keep the tracking number recorded in a safe place.
If you have requested a refund, and it is approved, a credit will be issued within 10 business days of receipt of returned goods.
Please note that SOS Charge will not refund or exchange items that are special / custom made (unless deemed faulty).
SOS Charge will not return or exchange items that have been bought by international customers. All sales are final at checkout.
Returns / Exchanges Policy on Sale Items
Items purchased on sale are not eligible for returns / exchanges.